Return policy

If the product you ordered turned out to be incorrect, you may return it within 14 days from the day you or a third party other than the carrier you designated, physically received the purchased goods.

You have the right to withdraw from the contract without giving a reason. Remember, that the goods must bear no signs of use and must have the original tags sewn on. In order to exercise your right of withdrawal, you must first inform us of your decision via e-mail kontakt@saratelier.eu within 14 days of receiving the purchased goods. Then download the withdrawal form, print it, fill it out and attach it to the package with the returned goods and immediately send the goods back to our address by any courier company.

The cost of delivery is covered by the customer. Returned items, protected against damage, should be sent to the following address:

Sara Telier Wojciech Sar
Zawadzkiego 90
42-460 Nowa Wieś, Poland 

Please note, that: 

• The Buyer is not entitled to withdraw from the contract in the cases specified in detail in Art. 38 section 1 of the Act of May 30, 2014 on consumer rights.
• The return option applies only to retail customers. We do not accept returns of products made to individual order (e.g. skirt shortened at the customer's request.)
• The Buyer is responsible for any reduction in the value of the returned products resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the products. We reserve the right to seek compensation from the Consumer in this respect, to the extent permitted by applicable law.
• We do not accept returns sent to us with payment on delivery.

Refund

We will refund the amount paid for the goods, as well as the cost of delivery, within 7 days, and in any case no later than 14 days from the day on which we received the returned goods. You will be notified by email as soon as we receive your return. The refund will be made using the same payment methods used in the original transaction. if you want to change your payment return method, please contact us.

Product return form (PDF): download

Complaint form (PDF): download